Terms & conditions

General Terms and Conditions of the Online Store

Article I. - Definition of Terms

The operator of this online store and the seller / trader is TopDizajn s.r.o., with its registered office at Karpatské námestie 10, 831 06 Bratislava - Slovakia, Company ID: 47876051, Tax ID: 2024133166, VAT ID: SK2024133166, registered in the Commercial Register of the Municipal Court Bratislava III, Section: Sro, File No. 100146/B.
The supplier of the goods and services offered in the online store is TopDizajn s.r.o. referred to in point 1 of this Article.
The buyer is a person who creates an order through the online store or enters into a purchase contract with the seller. A consumer is a natural person who, in connection with a consumer contract, an obligation arising from it, or a commercial practice, does not act within the scope of their business activity or profession.
The online store is a computer system located on the internet with public access that enables the ordering of goods or services.
Goods or services are the products published on the pages of the online store.
An order is created by confirming the ordering process in the online store by selecting goods or services by the buyer, including the complete completion of the order form.
The buyer acknowledges that communication related to the order may take place mainly through the online store, by e-mail or by telephone; information that must be provided on a durable medium will be sent to the buyer mainly by e-mail.

Article II. - Price

All prices stated for goods are final and include VAT, unless expressly stated otherwise for a specific product.
The seller is bound by the price stated in the online store at the moment the buyer sends the order, except in the case of an obvious pricing error that the buyer could have recognised by exercising reasonable care.

Article III. - Order

An order is created by confirming the ordering process in the online store by selecting goods or services by the buyer, including the complete completion of the order form. For the correct processing of the order, it is necessary to fill in the required order details and choose the delivery and payment options for the ordered goods or services.
By sending the order, the buyer agrees to the price of the ordered goods and services and acknowledges that the order includes an obligation to pay the purchase price.
The purchase contract is concluded by confirmation of the order by the seller, unless the law or these Terms and Conditions provide otherwise. The automatic confirmation of receipt of the order serves to inform the buyer that the order has been received by the online store system; the seller subsequently informs the buyer about order confirmation, dispatch of the goods, or the impossibility of processing the order.
After creating an order in the online store, the buyer is automatically sent an e-mail confirming receipt of the order by the online store. This e-mail is not an order confirmation within the meaning of point 3 of this Article, unless its content states otherwise.
By sending the order, the buyer is bound to pay the purchase price of the ordered goods.
If the seller cannot process the order or part of it due to the unavailability of goods, discontinuation of production, a substantial product change, force majeure or another objective obstacle, the seller shall inform the buyer without undue delay by e-mail and propose further action, in particular the delivery of substitute goods, a change to the order, or cancellation of the order in the affected scope.
The seller may also cancel the order if the buyer provides false, incomplete or unverifiable data required to process the order, in particular an incorrect e-mail address, telephone number or delivery address. If the buyer has already paid the purchase price or part of it, the seller shall refund the received payment without undue delay, no later than 14 days from cancellation of the order.

Article IV. - Payment Terms

Goods and services in the online store can be paid for in the following ways:
1. cash on delivery - the buyer pays directly to the courier or at the pick-up point when receiving the goods,
2. payment in advance on the basis of a pro forma invoice; the goods will be dispatched after the funds are credited to the seller's account, if the parties have agreed on this payment method,
3. online payment by payment card via the payment gateway.
Additional charges for individual payment options are stated in Article VI. of these General Terms and Conditions or directly in the ordering process before the order is sent.
The seller may provide the buyer in particular with the following discount options:
1. a discount on the price for registration in the online store,
2. a discount for repeated purchases,
3. a discount based on a one-time discount coupon.
Discounts provided cannot be combined unless the seller determines otherwise.

Article V. - Delivery Terms

The seller shall deliver the goods to the buyer no later than 30 days from the conclusion of the purchase contract, unless the contracting parties have agreed otherwise or unless a longer delivery period was stated for a specific product before the conclusion of the contract.
If the goods are in stock, they are dispatched according to the seller's capacity as soon as possible.
If the order contains several goods or services and part of them is not in stock, the seller shall inform the buyer thereof.
Together with the goods or electronically, the customer is sent an invoice (tax document), instructions for use if required for the goods, and other documents supplied by the manufacturer.
The place of performance is deemed to be the place to which the goods are delivered.
The seller delivers goods to the buyer mainly through the GLS courier company or through the Packeta service. The specific available delivery methods are stated in the ordering process.

Article VI. - Shipping Fees, Packaging and Payment Options

The delivery price and any payment method fees are stated in the ordering process before the order is sent.
For cash on delivery, advance payment or online payment by payment card, the delivery price is calculated according to the selected delivery method, payment method, delivery country and the current terms of the online store.
The seller may also agree with the buyer on a procedure for sending goods or services other than the standard procedure, as well as on the price for such services.
The seller may send the buyer goods that are immediately available and deliver the remaining part of the order later within the statutory or agreed period, provided that the buyer will not be charged any additional postage other than that included in the order, unless the contracting parties agree otherwise.

Article VII. - Transfer of Ownership

Ownership of the goods passes from the seller to the buyer only upon full payment of the purchase price, unless the law provides otherwise.
The exercise of the buyer's rights arising from liability for defects in the goods is not affected by this provision. If the buyer has not paid the purchase price in full, the seller is entitled to exercise its rights against the buyer for payment of the purchase price under the applicable legal regulations.

Article VIII. - Order Cancellation

The buyer may request cancellation of the order before it is processed. For goods manufactured according to the consumer's specifications or custom-made goods, cancellation without a cancellation fee is possible mainly until production or modification of the goods has begun, or on the basis of an agreement with the seller. This does not affect the consumer's statutory rights if they apply to the specific case.

Article IX. - Consumer's Right to Withdraw from the Contract Without Giving a Reason and Consumer Information

Under Act No. 108/2024 Coll. on Consumer Protection and on Amendments to Certain Acts, the consumer has the right to withdraw from a distance contract without giving a reason within 14 days from the day of receipt of the goods; in the case of the delivery of several goods in one order delivered separately, the period runs from the day of receipt of the goods that were delivered last.
If the subject of the purchase contract is the delivery of goods, the consumer also has the right to withdraw from the contract before the goods are delivered.
The consumer may exercise the right to withdraw from the contract by means of an electronic request available by clicking the button Withdrawal from the contract >>, by e-mail, in writing or by another unequivocal statement recorded on a durable medium from which it is clear that the consumer withdraws from the contract. For the fast and correct processing of the return of goods through the online store, the seller recommends using the electronic request; this does not affect the consumer's statutory right to withdraw from the contract also by another method specified in this point.
The withdrawal period is preserved if the consumer sends the notice of withdrawal no later than on the last day of the withdrawal period.
The consumer is obliged to send or hand over the goods to the seller no later than 14 days from the day of withdrawal from the contract; the period is preserved if the consumer sends the goods no later than on the last day of this period.
Do not send goods by cash on delivery; such goods may not be accepted by the seller.
The seller shall refund to the consumer all payments received from the consumer under or in connection with the contract, including delivery, shipping and postage costs, within 14 days from the day of receipt of the notice of withdrawal from the contract. The seller is not obliged to refund payments before the goods have been delivered to the seller or before the consumer proves that the goods have been sent back, unless the seller has offered to collect the goods personally. If the consumer chose a delivery method other than the cheapest standard delivery method offered by the seller, the seller is not obliged to reimburse the additional costs of such delivery method.
The consumer bears the costs of returning the goods if the seller duly informed the consumer in advance that the consumer bears these costs and unless the seller and the consumer agree otherwise.
The right to withdraw from the contract does not apply in particular to the delivery of goods manufactured according to the consumer's specifications or custom-made goods pursuant to Section 19(1)(c) of Act No. 108/2024 Coll. For products with selectable variants, it is necessary to assess individually whether the goods are truly custom-made or manufactured according to the consumer's specifications.
The consumer is liable for any reduction in the value of the goods resulting from handling of the goods beyond what is necessary to determine the properties and functionality of the goods.

Address for returning goods:
TopDizajn s.r.o.
Slavomírova 11
900 26 Slovenský Grob - Slovakia

After sending the parcel, it is necessary to send the tracking number to our e-mail.

Article X. - Rights and Obligations of the Contracting Parties

The contracting parties are the seller and the buyer.
The buyer is obliged in particular to:
1. take over the ordered goods, unless the law or these Terms and Conditions provide otherwise,
2. pay the agreed purchase price to the seller,
3. check the integrity of the packaging when receiving the shipment, if possible with regard to the method of delivery.
The seller is obliged in particular to:
1. deliver the goods to the buyer in the agreed quality, quantity and price,
2. send the customer, together with the goods or additionally, all documents relating to the goods, in particular the invoice for the goods, complaint information and instructions for use in the codified form of the Slovak language, if such instructions are required due to the nature of the goods.

Article XI. - Personal Data Protection

Personal data are processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Act No. 18/2018 Coll. on Personal Data Protection, as amended.
The controller provides the buyer's personal data only to the necessary extent to recipients involved in the processing of the order or to whom the provision of such data follows from legal regulations, in particular carriers, payment service providers, accounting and IT suppliers and competent public authorities.
The controller obtains from the buyer mainly the following personal data: title, first name, surname, billing address, delivery address, telephone number, e-mail address and data related to the order.
The provided personal data are processed mainly for the purpose of processing the order, performing the purchase contract, delivering the goods, handling a complaint or withdrawal from the contract, fulfilling legal obligations and protecting the rights and legitimate interests of the controller.
The controller adopts appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, loss or misuse.
The data subject has rights under the GDPR and Act No. 18/2018 Coll., in particular the right of access to personal data, rectification, erasure, restriction of processing, data portability, the right to object to processing and the right to lodge a complaint with a supervisory authority.
Detailed information on the processing of personal data may be provided in a separate document “Personal Data Protection” or “GDPR”, which is available in the online store.
If the seller sends the buyer a satisfaction questionnaire or a request to review the purchase through a third party, the seller does so only in accordance with legal regulations and the information stated in the privacy policy.

Article XII. - Compensation for Damage in the Event of Non-Acceptance of Goods

The seller has the right to compensation for damage under the relevant provisions of the Civil Code or the Commercial Code if the buyer ordered goods that the buyer did not accept and at the same time did not withdraw from the contract or cancel the order in accordance with the law or these Terms and Conditions.
When determining the amount of compensation for damage, the seller takes into account in particular the reasonably incurred costs connected with transport, packaging, dispatch, administration of the order and any return of the shipment.
The seller has the right not to claim compensation for damage or to claim it only in part.

Article XIII. - Alternative Resolution of Consumer Disputes

If the consumer is not satisfied with the manner in which the seller handled the complaint, or believes that the seller has violated the consumer's rights, the consumer has the right to contact the seller with a request for remedy.
If the seller responds negatively to the request for remedy or does not respond within 30 days from the date it was sent, the consumer has the right, under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, to submit a proposal to initiate alternative resolution of a consumer dispute.
The competent entity for alternative resolution of consumer disputes may be the Slovak Trade Inspection (Slovenská obchodná inšpekcia) or another authorised legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic. The consumer has the right to choose which of the competent alternative dispute resolution entities to contact.
The list of alternative dispute resolution entities is available on the website of the Ministry of Economy of the Slovak Republic: List of alternative dispute resolution entities.
Information of the Slovak Trade Inspection on alternative resolution of consumer disputes is available at: Alternative resolution of consumer disputes - SOI.

Article XIV. - Final Provisions

The seller reserves the right to amend and supplement these General Terms and Conditions and Complaint Terms. Legal relationships established before a change to the Terms and Conditions are governed by the version of the Terms and Conditions effective at the time the buyer sent the order, unless the contracting parties agree otherwise or mandatory provisions of legal regulations provide otherwise.
The Complaint Terms stated below form an integral part of these General Terms and Conditions.
By sending the order, the buyer confirms that they have become acquainted with these General Terms and Conditions and the Complaint Terms.
These General Terms and Conditions and the Complaint Terms are available in the online store.
Legal relationships not regulated by these General Terms and Conditions and their integral parts are governed in particular by Act No. 40/1964 Coll. Civil Code, Act No. 108/2024 Coll. on Consumer Protection, Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act No. 18/2018 Coll. on Personal Data Protection, Act No. 22/2004 Coll. on Electronic Commerce and Act No. 513/1991 Coll. Commercial Code.
These General Terms and Conditions, including the Complaint Terms, become valid and effective on 7 July 2026.

Complaint Terms of the Online Store

An integral part of the General Terms and Conditions.

A complaint may be made in respect of goods purchased from the seller.
The exercise of rights arising from liability for defects is not conditional upon ownership having already passed to the buyer, unless the law provides otherwise. Non-payment of the purchase price does not affect the seller's rights to demand payment of the purchase price or to assert other statutory claims.
If the buyer is a consumer, the seller is liable for defects in the goods under the Civil Code and Act No. 108/2024 Coll. The seller is liable for a defect that the sold item has at the time of delivery and that becomes apparent within two years of delivery of the item, unless the law provides otherwise. If the buyer is not a consumer, relationships arising from liability for defects are governed mainly by the Commercial Code and any contractual warranty agreed between the parties.
The buyer is obliged to make a complaint to the seller without undue delay, immediately after discovering the defect.
Liability for defects does not apply in particular to defects caused by:
1. mechanical damage to the product caused by the buyer,
2. incorrect handling of the product or use of the product in a manner other than that specified in the instructions for use,
3. use of the goods in conditions which, in terms of humidity or chemical or mechanical effects, do not correspond to the natural or intended environment of the goods,
4. neglect of care and maintenance of the goods,
5. damage to the goods by excessive loading,
6. use of the goods contrary to the documentation, general principles, technical standards, safety regulations or other conditions of use.
Defects that arose during a natural disaster or as a result of circumstances beyond the seller's control are also excluded from liability for defects, if the seller is not liable for such a defect under the law.
Liability for defects does not apply to normal wear and tear of the goods or their parts caused by use of the goods. A shorter service life of the product caused by normal wear and tear cannot be considered a defect.
A complaint may be made in particular in person, by post or by e-mail using the seller's contact details. The complained goods must be delivered to the seller if their delivery is necessary to assess the defect; do not send goods by cash on delivery. We recommend packing the goods appropriately to prevent damage during transport. We recommend attaching a copy of the proof of purchase and a description of the defect to the complaint; the buyer may use the complaint form, but this is not a condition for making a complaint.
The seller shall confirm receipt of the complaint to the buyer in an appropriate form, in particular by e-mail or in writing. The date of making the complaint is the date on which the buyer notified the seller of the defect and provided the cooperation necessary for its assessment, if such cooperation is necessary.
The seller shall handle the complaint without undue delay, within a reasonable period taking into account the nature of the goods and the nature and severity of the defect. If the seller rejects liability for the defect, the seller shall inform the buyer in writing of the reasons for the rejection. If the handling of the complaint objectively requires a longer time, the seller shall transparently inform the buyer.
The buyer's rights arising from liability for defects are governed by the Civil Code. In the case of defective goods, the buyer has in particular the right to demand removal of the defect by repair or replacement of the item, if possible and not disproportionately costly; in cases provided by law, the buyer has the right to a reasonable discount from the price or to withdraw from the contract. A complaint is handled by notification of the result of the complaint and provision of the relevant performance, if liability for the defect has been recognised.
When receiving the shipment, we recommend that the buyer check the integrity of the packaging and, in the event of obvious damage, draw up a damage report with the carrier or refuse to accept the shipment. This does not affect the buyer's right to exercise rights arising from liability for defects that become apparent after receiving the goods.
These Complaint Terms are an integral part of the General Terms and Conditions. The seller reserves the right to change them; contracts already concluded are governed by the version effective at the time the order was sent, unless the contracting parties agree otherwise or mandatory provisions of legal regulations provide otherwise.
Contact: TopDizajn s.r.o., Karpatské námestie 10, 831 06 Bratislava - Slovakia